Urgent Call Handler (Permanent role)

Sent your CV today, get booked for an assessment/interview immediately, pass and start date in June 2026Paid training provided when successful in the assessmentIf you have a passion for helping and wanting to make a difference, apply nowCustomer service / Customer facing/ Retail that has worked with difficult situations and know how to resolve it please applyAssessment 30th of June 2026Start Date: July 2026Form part of a team of Call Handlers who will normally provide the first point of contact with telephone callers to the Trust, on a 24/7 basis, working rotating shifts. Where business continuity requires it, there may be a need to handle calls for one of the Trusts other two EOCs or to relocate to one of them on a temporary basis.To respond to all incoming telephone calls to the EOC, giving emergency calls priority over non-emergency calls; placing lower priority callers on hold when required, to achieve this. (Where ACD (Automatic Call Distribution) is active, emergency calls may be answered automatically for the user)Ensure the timely and accurate answering and recording of all requests for emergency resources (including doctors urgent requests and routine calls) using the Computer Aided Dispatch and appropriate clinical triage software.Receive and record telephone calls from a range of personnel including hospital staff; other Health Service professionals and other Emergency Services.Where rota''s or staffing levels require it, carry out duties within the "out of hours" ..... full job details .....