Unlicensed Property Investigation Team Support Officer

Job Title: Unlicensed Property Team Support Officer

Location: Ealing, West London - Hybrid working available

Hourly rate -18.86 PAYE / -24.92UMB Per Hour

Contract Length: 3-month contract (possibility of extension)

Working Pattern: Full Time, Monday - Friday, 35 hours

ASAP Start

Key Responsibilities

• Act as the first point of contact for public enquiries, providing accurate information and correspondence.
• Monitor and manage communications across email, phone, and web platforms.
• Maintain and update databases, prepare reports (including financial data), and support performance tracking.
• Assist in training and supporting junior and temporary staff.
• Liaise with HM Courts and Tribunals Service regarding prosecutions and appeals.
• Handle complaints, FOI requests, and member enquiries with professionalism and care.
• Ensure compliance with data protection, safeguarding, and equality policies.

Essential Skills & Knowledge:

• Strong organisational and time management skills.
• Excellent interpersonal and communication abilities.
• Attention to detail and accuracy in administrative tasks.
• Ability to prepare letters, reports, and legal documents.

Experience & Qualifications:

• Experience in a customer-focused environment.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Ability to work independently and as part of a team.
• Knowledge of private sector housing regulations.
• Minimum GCSEs in English and Maths (Grade C or above) or equivalent.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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