University Clearing Coordinator

International Enquiries Coordinator (Clearing)Location: On-campus/ ManchesterHourly Rate 15.36 per hour plus holiday payContract: 3 MonthsHours: 35 hours per week, Monday-FridayShift Options (fixed):8:45am - 4:30pm or 9:00am - 4:45pm (45-minute lunch break)We are seeking a highly motivated and customer-focused International Enquiries Coordinator to support our University''s Clearing period. This role plays a critical part in engaging prospective international students and converting enquiries into enrolments.You will act as the primary point of contact for overseas enquirers and stakeholders, delivering clear, tailored advice on degree courses, qualifications, and admissions processes. A key focus will be nurturing leads and supporting conversion through high-quality communication across multiple channels.Key Responsibilities: Serve as the first point of contact for international prospective students, agents, and stakeholders Provide accurate advice and guidance on: Degree courses Non-standard/international qualifications Admissions policies and proceduresManage and respond to enquiries via: Telephone (primary focus during clearing) Email Live chat CRM systems Platforms such as Teams, Zoom, and Unibuddy Deliver a high standard of customer service, ensuring timely, clear, and culturally sensitive communication Adapt communication styles to overcome language and cultural barriers Support lead nurturing and conversion, helping turn enquiries into confirmed enrolments Maintain ..... full job details .....