Unified Connectivity Engineer (L3)

The RoleThe Network Engineer - L3 (UCC) provides advanced operational support, configuration management, and performance optimisation across unified communications platforms for financial services clients. This is a hands-on, client-facing role focused on resolving complex incidents, executing controlled changes, and maintaining high-performing, secure UCC environments. You will play a key role in improving service quality, ensuring compliance, and supporting continuous service improvement in a regulated environment.Key ResponsibilitiesResolve complex UCC incidents across Microsoft Teams, Direct Routing, SIP/VoIP, and meeting room technologiesExecute standard and complex UCC changes in line with governance and compliance requirementsMaintain and validate configuration baselines across Teams Voice, Direct Routing, and endpointsMonitor and optimise service performance using CQD, analytics, and incident trendsAdminister UCC platforms including Teams, Exchange Online integration, and collaboration toolsCollaborate with Network, EUC, vendors, and service teams to resolve dependenciesSupport major incident management and escalations across UCC servicesDrive continuous service improvement and reduce recurring issuesMaintain accurate documentation to support compliance and audit requirementsMentor L1/L2 engineers and improve escalation quality and knowledge sharingEnsure all activities align with financial services regulatory frameworksProvide input into service reporting, ..... full job details .....