Permanent
Unified Communications Support Engineer
Telford

Posted Yesterday
Job Title: Unified Communications (UC) Support Engineer
Location: Telford
Salary: -26,000 per annum + Quarterly KPI Bonus
Are you passionate about technology and customer service?
Do you have experience in telecoms, networking or Unified Communications and enjoy troubleshooting and problem-solving?
We''re looking for a motivated Unified Communications Support Engineer to join our support team in Telford.
What You''ll Be Doing
- Deliver high-quality technical support to business customers via phone, email, and remote tools
- Assist with the setup, configuration, and troubleshooting of business internet and hosted telephony systems
- Diagnose and resolve issues related to call quality, system configuration, registration failures, and hardware/software problems
- Provide guidance on standard procedures and escalate more complex issues to senior engineers
- Proactively suggest improvements to support tools, documentation, and processes
What You''ll Need
- 1-3 years of technical support experience (preferably within telecoms or UC environments)
- knowledge of hosted telephony, IP networking, and connectivity (e.g. routers, VoIP)
- Familiarity with UC platforms such as Gamma Horizon, Cisco Webex, iPECS, or similar
- Strong troubleshooting and diagnostic skills
- Excellent verbal and written communication with the ability to simplify technical concepts
- Experience using helpdesk/ticketing systems
- A collaborative, customer-first attitude and ability to stay calm under pressure
Benefits
- Quarterly KPI bonus
- On-site parking
- Simplyhealth plan
- Access to our Employee Rewards Scheme
- Regular staff events and social days out
- A friendly, supportive work environment focused on career growth
If you''re looking to grow your career in the Tech/Unified Communications field and want to join a supportive, forward-thinking team, please apply with an up-to-date CV.