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Permanent

Unified Communications Support Engineer

Telford
money-bag £24000 - £26000/annum + Bonus Scheme
Posted Yesterday

Job Title: Unified Communications (UC) Support Engineer
Location: Telford
Salary: -26,000 per annum + Quarterly KPI Bonus

Are you passionate about technology and customer service?

Do you have experience in telecoms, networking or Unified Communications and enjoy troubleshooting and problem-solving?

We''re looking for a motivated Unified Communications Support Engineer to join our support team in Telford.


What You''ll Be Doing

  • Deliver high-quality technical support to business customers via phone, email, and remote tools
  • Assist with the setup, configuration, and troubleshooting of business internet and hosted telephony systems
  • Diagnose and resolve issues related to call quality, system configuration, registration failures, and hardware/software problems
  • Provide guidance on standard procedures and escalate more complex issues to senior engineers
  • Proactively suggest improvements to support tools, documentation, and processes


What You''ll Need

  • 1-3 years of technical support experience (preferably within telecoms or UC environments)
  • knowledge of hosted telephony, IP networking, and connectivity (e.g. routers, VoIP)
  • Familiarity with UC platforms such as Gamma Horizon, Cisco Webex, iPECS, or similar
  • Strong troubleshooting and diagnostic skills
  • Excellent verbal and written communication with the ability to simplify technical concepts
  • Experience using helpdesk/ticketing systems
  • A collaborative, customer-first attitude and ability to stay calm under pressure


Benefits

  • Quarterly KPI bonus
  • On-site parking
  • Simplyhealth plan
  • Access to our Employee Rewards Scheme
  • Regular staff events and social days out
  • A friendly, supportive work environment focused on career growth


If you''re looking to grow your career in the Tech/Unified Communications field and want to join a supportive, forward-thinking team, please apply with an up-to-date CV.

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