Unified Communications Product Lead

Unified Communications Product Lead required by a technology-led organisation investing heavily in its collaboration and communications platforms. As part of this, they''re looking for a Unified Communications and Omni-Channel Product Lead to take ownership of a business-critical product area, driving innovation across Zoom and omni-channel engagement. This is a high-visibility role with board-level backing, offering the opportunity to shape how communication technology supports both internal operations and customer engagement. The Role As the UCaaS Product Lead, you will own the roadmap and delivery of unified communications platforms, ensuring they evolve in line with business needs, user experience goals and wider product strategy. Key responsibilities include: Owning the product roadmap for Zoom and unified communications servicesActing as the business owner for communications platforms, driving adoption, performance and valueLeading enhancements, integrations, migrations and service improvements across the communications stackWorking closely with Engineering, Infrastructure, IT and Operations to deliver changeEmbedding omni-channel communications into business processes and customer journeysDefining requirements, user stories, delivery plans and success metricsManaging relationships with suppliers, vendors and internal stakeholdersSupporting platform migrations and service transitions, managing risk and user impactMonitoring performance, user feedback and outcomes to ..... full job details .....