UK Technical Support Specialist

Overview

Reporting to the Technical Service Manager, the role requires a hands-on approach as we scale the business from the ground up. As the Technical Support Specialist, you\''ll have the unique opportunity to use your technical expertise and skills to shape the Changan business in the UK. Providing technical support to the UK network, either remotely or hands on, to end user customers via our UK authorised repairer network. Working with both petrol engine (ICE) and battery electric vehicles (BEV), responsibilities include providing technicians of authorised repairer mentoring, mechanical and electrical diagnostic support with final right first time fix (RFT) remediation. To provide in field support for any Changan product related matters including Warranty, Customer Services, Quality, Engineering investigation for current and new model launches, service clinics, service and recall campaigns and promotional events. Must be prepared to travel domestically, and at times on short notice. Attention to detail, ensuring high levels of performance in the interest of customer satisfaction. This will be aligned with and supported by the teams in UK and China and delivered to the same outstanding levels as the Changan product.We are seeking an experienced Technical Support Specialist to support the setup of technical excellence for the UK. Extensive knowledge required of total vehicle systems including powertrain, electrical and diagnostics; fault finding techniques, problem solving aptitude ability to be resourceful, methodical and consistent in approach, following correct process and working within recognised authority and appropriate escalation levels.Responsibilities

Provide technical support to the UK network, remotely or in field, for end user customers via the authorised repairer network.Mentor technicians of authorised repairers and provide mechanical and electrical diagnostic support with aim of right-first-time (RFT) remediation.Offer in-field support for warranty, customer services, quality, engineering investigations, current and new model launches, service clinics, recall campaigns and promotional events.Travel domestically as required, including short notice where necessary.Develop and maintain knowledge of Changan products across ICE and BEV platforms.Collaborate with UK and China teams to deliver high performance and customer satisfaction.Qualifications

Automotive technical qualification and/or relevant experience in the fieldIMI level 3 or 4 BEV / Hybrid vehicle certificate or equivalent qualificationMust be fluent speaking English at a technical levelMust hold a full, clean driving licenceA customer centric approach to aftersales operationsExcellent communication skills at all levelsDeliver on promises and commitmentsAble to work on own initiative, as an individual and as part of a teamEvidenced experience of working with Dealers to provide excellent customer serviceGreat communication and interpersonal skills, with the ability to work effectively with international, cross-functional teamsStrong problem-solving skills, with a strategic mindset and the ability to adapt to changing market conditionsCompany overview and benefits

Changan Automobile, one of the world\''s leading automotive manufacturers from China, brings a rich heritage and global reach to the UK market. With a presence in Europe and UK since the early 2000s through design and RandD centres, Changan has now established its UK National Sales Company, marking a new commitment to the region. Operations across multiple European markets will begin in 2025, introducing Changan\''s vehicle line up that blends European design excellence with advanced Chinese technology. Driven by innovation and quality, Changan is excited to deliver intelligent, stylish, and sustainable mobility solutions tailored for Europe and UK.A culturally enriching role with the opportunity to build something monumentalA diverse, multinational teamStart-up energy within secure corporate structuresCompetitive, rewarding compensation package, based on your qualifications and ..... full job details .....