https://jobs.co.uk/job/uk-customer-services-manager-hays--98a7f886-a86d-4437-b7a6-9912d6c5d2b1 RSS feed for UK Customer Services Manager at HAYS. en-gb Wed, 20 May 2026 11:43:39 GMT https://jobs.co.uk/job/uk-customer-services-manager-hays--98a7f886-a86d-4437-b7a6-9912d6c5d2b1 https://jobs.co.uk/job/uk-customer-services-manager-hays--98a7f886-a86d-4437-b7a6-9912d6c5d2b1 Tue, 19 May 2026 11:52:33 GMT Location: Norwich | Salary: 10000-500000 Annual | Type: Permanent | Management role with Global Exposure Your new companyYou will be joining a global, consumer-focused organisation operating across B2B and D2C channels, with a strong emphasis on customer experience, operational excellence and digital transformation. The business offers a collaborative, international environment with close alignment between Customer Service, Sales, Digital, Supply Chain and Finance teams.Your new roleAs Customer Service Manager (Order to Cash), you will lead end-to-end customer service operations, driving performance, engagement and continuous improvement.Lead and own the full Order-to-Cash process across B2B and D2CDeliver service excellence through KPI management, escalation handling and quality controlLead, coach and develop team leaders and customer service agents.Drive engagement, performance conversations and training across product, process and soft skillsMonitor Customer Service and OTC KPIs, converting insight into actionManage customer debt and overdue balances in line with DSO targetsAlign UK processes with global standards and drive digitalisation via SAP and SalesforceEnsure accuracy of commercial master data and operational readiness for promotionsMon... Permanent