UFHS - CRM and Marketing Manager

We are actively seeking a highly motivated, dynamic, and results-driven CRM and Marketing Manager to become an integral part of our expanding team. The Role:You''ll be in charge of developing and implementing our entire CRM and marketing game plan. This role focuses on warmly welcoming new customers, making sure our current customers feel loved, and building lasting loyalty every step of the way.Key ResponsibilitiesDevelop and execute data-driven CRM strategies to enhance the customer lifecycle and increase sales/profits.Manage and maintain our CRM platform and work with our Sales and Digital teams to drive performance.Own our customer-facing Marketing campaigns to support our promotional activity and new product launches.Work with our Finance team to improve our customer segmentation to deliver personalised and targeted Marketing and CRM activity.Track, analyse, and report on KPIs related to our Marketing and CRM initiatives, to continually drive improvement in these areas.Train and support our colleagues to use our CRM platform effectively.You:You''ll live and breathe our customer-first ethos, with a proactive and forward-thinking approach to learning and expanding your knowledge. You''ll be driven to make a real success of your career, actively seeking to learn and understand new challenges and products. You''ll be a real team player, working within a small technical team, taking pride in all that you do and the value you add to our customers and businessUs:The Underfloor ..... full job details .....