Trust and Safety Operations Manager

Overview

This job is brought to you by Jobs/Redefined, the UK''s leading over-50s age inclusive jobs board.Join us as a Trust and Safety Operations ManagerWant to do work that really matters?At Checkatrade, we''re building the UK''s go-to home improvement marketplace. Every day, we help millions of homeowners find the

right

tradesperson for the job, fast, fair, and without the faff.As our next

Trust and Safety Operations Manager , you''ll lead a team that sits at the heart of our marketplace. From onboarding to issue resolution, you''ll help create a safe, smooth and supportive experience for every trade business that joins Checkatrade. You''ll bring clarity, consistency and care to how we work, so our platform can grow with confidence.Responsibilities

Delivering high-impact leadership to a growing team of Associate Managers and Trust and Safety Associates.Spotting ways to improve onboarding, retention and issue resolution using data, tech and people-first thinking.Collaborating with Product, Ops, Vetting and more to create scalable, smart ways of working.Making sure every trader''s experience with Checkatrade, especially in their first steps, is smooth, supportive and sets them up for success.What you’ll bring

Experience (or eagerness to learn) in operational leadership, onboarding journeys or customer service.A collaborative, roll-up-your-sleeves attitude.Strong communication skills and a curiosity to solve problems.Confidence with data and systems or a drive to dig in and get familiar fast.Rewards

Competitive salary + annual bonusHealth, well-being and learning supportGym membership, Smart Tech Scheme and Cycle SchemeBirthday/Special day leaveBuy and sell holiday scheme1 week''s paid charity leave and much more!How we''ll get to know each other

Screening call with one of our Talent Acquisition Partners1st stage interview with our Head of Trust and Safety and Head of Operations, Commercial Projects2nd stage interview with our VP of Marketplace and stakeholdersIf you require any reasonable adjustments during our interview process, please discuss them with your Talent Acquisition Partner.If this sounds like the place where you can do your best work, we''d love to hear from you, even if you don''t tick every boxAbout us

We''re Checkatrade - the UK''s leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.We''re growing fast, with big plans to become the go-to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you''ll fit right ..... full job details .....