Truck Aftersales Manager

HTC is a long-established, privately owned group that has been at the forefront of the UK commercial vehicle industry since 1970. As one of the original DAF franchises, we have grown into a powerhouse within the Ballyvesey Holdings Ltd family. We proudly represent industry leaders including DAF Trucks, FiatPro, and Maxus, providing world-class vehicle sales and aftersales support. 

We are currently looking to recruit for an experienced aftersales manager to join our team in Heathrow.

The Role:

• Manage the service department, ensuring internal, retail and warranty work runs efficiently
• Oversee a team of mechanics and office staff, ensuring work is complete to a high standard and on time
• Manage service department processes, identify improvement areas and solutions
• Organise mobile service work for call outs and update customers
• Develop and maintain customer relationships
• Work towards key targets for service performance and growth
• Manage, coach and upskill staff when required
• Ensure all department members are working in accordance with group H&S policies
• Monitoring the regional market with respect to new competitors and carrying out analyses of the competition/benchmarking in Services

Preferred Qualifications and Experience:

• Excellent communication and interpersonal skills.
• Good working knowledge of MS Office.
• A proven and solid Aftersales/Service Management background is essential.

 What we can offer:

• Competitive salary plus bonus
• Private Health Care
• Car Allowance.

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