Triage Manager

Your New OpportunityHays are delighted to be supporting a well-established and highly respected regulatory organisation in the search for an experienced Triage Manager on a 12-month fixed-term contract in Sheffield.Based in Sheffield city centre, this role offers a hybrid working pattern with excellent public transport links and nearby parking facilities available.This is a leadership opportunity within a specialist case management and regulatory environment, where you will oversee a team responsible for assessing and prioritising complex referrals, ensuring risk-based decision-making and high-quality service delivery.KEY VACANCY INFORMATION Triage Manager12-Month Fixed-Term ContractSalary: 55,242 rising to 57,644Location: Sheffield City CentreWorking Pattern: Full-time, 37 hours per week, Monday to FridayHybrid Working: 3 days office-based, 2 days remoteThe RoleAs Triage Manager, you will lead a team of experienced professionals responsible for the initial assessment of sensitive and complex cases. You will ensure decisions are made consistently, efficiently and in line with relevant regulatory frameworks, internal policies and quality standards.Key responsibilities will include:Managing the operational delivery of a specialist triage function.Staff management of Triage Case StaffLeading, coaching and developing a team of Team Leaders and case professionals.Providing oversight of high-risk, sensitive and complex cases.Ensuring decisions are evidence-based, proportionate and ..... full job details .....