Treatment Lead

Treatment Design Lead (Contract)Location: Predominantly Remote with occasional travel to London as required Contract Length: 12 Months Day Rate: Up to 600 per day Start Date: ASAP Working Pattern: Full-time The OpportunityWe are seeking an experienced Treatment Design Lead to support the delivery of customer remediation and treatment design initiatives within a regulated financial services environment. This role will play a key part in identifying customer harm, designing effective remediation strategies, and ensuring customer-focused solutions are implemented with robust governance and risk controls.The successful candidate will combine strong analytical and problem-solving skills with the ability to engage senior stakeholders, investigate complex issues, and develop evidence-based recommendations that deliver fair customer outcomes. Key ResponsibilitiesDesign and deliver remediation and customer treatment strategies aligned to regulatory and business requirements.Investigate customer harm scenarios and conduct root cause analysis to determine appropriate treatment solutions.Produce high-quality treatment papers and present recommendations to senior stakeholders.Develop customer treatment frameworks, business rules, and customer journey designs.Build scenario plans that assess risks and support effective remediation decision-making.Ensure a "control by design" approach is embedded throughout remediation activities.Collaborate with stakeholders across Risk, Compliance, ..... full job details .....