Travel Team Leader

Do you have team leader experience, airline knowledge, GDS and cruise knowledge? If you live near Manchester then this is the role for you My award winning client is seeking a dedicated and customer-focused Team Leader to join our vibrant Post Booking Services team.This is a fantastic opportunity to lead a dynamic group of travel professionals and contribute to delivering exceptional cruise experiences to our valued customers. As the Travel Coordinator Team Leader, you will play a pivotal role in overseeing the daily operations of the Post Booking Services Team. You will ensure the delivery of personalised, high-quality service while motivating and guiding the team to meet and exceed customer expectations. Working closely with the Head of Department, you will foster a collaborative environment focused on continuous improvement and customer satisfaction.You will need travel expereince, be GDS Proficient and have exceptional airline knowledge! Roles and Responsibilities:Lead, coach, and develop the team to deliver outstanding customer service and achieve team goals Monitor team performance, providing feedback, training, and support to enhance skills and productivity Manage complex customer enquiries and escalations, ensuring timely and effective resolution Oversee booking changes, documentation, and administration processes to maintain accuracy and efficiency Collaborate with internal departments to streamline workflows and improve the overall customer journey Represent the ..... full job details .....