Travel Reservations Support Consultant

Travel-Reservations-Support-Consultant-

Base-Salary-to33,000-+-Bonus-and-Great-Benefits

Hybrid-Surrey

Our-client-is-a-market-leading-luxury-cruise-company-offering-some-of-the-most-unforgettable-travel-experience-worldwide.

They-offer-a-bespoke-high-end-river-cruise-programme-to-destinations-across-Europe,-Africa,-Asia-and-the-Middle-East.

Our-client-has-experienced-a-record-year-for-revenue,-growth-and-bookings,-hence-the-expansion-their-reservations-and-sales-team.

They-are-now-seeking-a-Travel-Reservations-Support-Consultant-role-to-join-the-team.

This-is-a-key-role-with-a-focus-on-administration,-client-relations-and-sales.

Candidates-must-have-previous-travel-experience-gained-with-admin,-customer-services-or-reservations-roles.

This-role-is-offered-on-a-hybrid-basis-with-the-office-based-in-Surrey.

Travel-Reservations-Support-Consultant-Duties-and-Responsibilities-Include:

Keep-all-files,-booking-and-client-records-fully-up-to-date-and-processed-in-a-timely-manner,-taking-charge-of-the-administration-and-upkeep-of-the-team''s-bookings-as-a-whole.

Follow-up-with-adding-flights-to-bookings-out-of-date-range.

Manage-booking-and-flight-date-moves,-cancellations-and-refunds-where-required.

Ensure-client-preferences,-interests,-details-etc-are-up-to-date-on-client-records.

Create-and-send-pre-departure-documentation-emails-to-agents-and-guests.

Develop-personal-relationships-with-clients-and-suppliers.

Call-out-to-guests-on-their-return-home,-both-for-service-and-customer-retention.

Maximise-take-up-of-Future-Cruise-Benefit-sales-through-these-calls.

Assist-with-investigation-into-any-Guest-Relations-challenges-raised,-bringing-to-a-satisfactory-resolution.

Maximise-revenue-potential-of-each-guest-by-upselling-and/or-cross-selling-where-appropriate.

Travel-Reservations-Support-Consultant-Duties-and-Responsibilities-Include:

Previous-experience-within-the-travel-industry-in-an-administration,-customer-services-or-reservations-role-is-required

Excellent-prioritisation-and-organisational-skills.

A-willingness-to-develop-and-improve-all-the-above-skills.

Ability-to-work-under-pressure-with-a-focus-on-attention-to-detail

Travel-Reservations-Support-Consultant-Salary-and-Benefits:

Base-Salary-to33,000-+-up-to-10%-bonus

A-complimentary-7-day-cruise-per-year-for-you-and-a-friend,-partner,-family-member

23-Days-Holidays-+-8-bank-holidays

Educationals-and-ship-visits

Travel-discounts

Hybrid-working

Pension

For-a-full-confidential-discussion-on-this-Travel-Reservations-Support-Consultant-role,-please-apply-and-a-member-of-the-team-will-be-in-contact-to-discuss-your-application.