Travel Operations Executive

We are currently seeking an experienced Galileo trained Operations Executive to join our clients Sales Support team on a full-time, hybrid basis in London.

Our client is a well established  travel company that offer a range of holiday types to clients. Career progression, fun working team and many perks are on offer.

Travel Sales Support & Operations Executive Duties:

• Book and ticket international and domestic air travel using Galileo GDS system
• Confidently and effectively manage schedule changes, cancellations, re-issues and refunds within deadlines and whilst ensuring minimal costs and penalties to the business.
• Demonstrate exceptional knowledge of fare rules, airline policies and company terms & conditions.
• Book on-request ground elements via various platforms including hotels, cruise, rail, ferries, car hire, motorhome, excursions & transfers.
• Stay updated on airline and supplier policy changes, industry regulations, and travel technology tools.

Travel Sales Support & Operations Executive – Essential Requirements:

• Previous experience from within travel operations, customer support within a tour operator is key.
• Proficient Galileo GDS experience is essential.
• Strong knowledge of international fare and airline rules along with the ability to communicate effectively with external contacts.
• Additional knowledge of cruise, rail and ground products would be a strong advantage.

Travel Sales Support & Operations Executive – Benefits:

• Travel perks
• Career progression
• Hybrid working – 3 days a week in the office, 2 days from home
• Private Health Insurance
• Qualification Support
• Life Assurance
• Travel Loan
• Cycle to Work
• Recognition awards
• Wellbeing
• Bonus

Please note only suitable candidates with UK based tour operator experience converse with Galileo, happy to work hybrid in London will be contacted for the Operations post