Travel Operations and Customer Services Manager

Travel Operations and Customer Services Manager Base Salary to 38,000 + Benefits Hybrid - Central London Our client is a B Certified travel company who create unforgettable adventure based travel experiences designed for fundraising challenges for both individual and group travel to worldwide destinations. They are now recruiting for a Travel Operations and Customer Services Manager to join the team. This is a pivotal role with the Travel Operations and Customer Services Manager being a senior, hands-on role, responsible for delivering a safe, good-value experience for their trip participants from booking through to the successful completion of their chosen challenge. This involves overseeing the pre-departure experience of participants as well as the management and booking of supplier services to ensure all trips are run safely and efficiently for all participants. To be considered, candidates must have senior operations and customer services experience gained within adventure or student travel with an understanding of group travel with the ability to manage relationships with suppliers. There is a clear pathway for the right candidate to progress into a Senior Operations and Customer Experience Manager role and, longer term, Head of Operations, based on performance and commitment. This role is offered on a hybrid basis - Central London Travel Operations and Customer Services Manager Duties: Maintaining Trip Date Mapping documents to ensure all trips are planned ..... full job details .....