Travel Operations and Customer Services Consultant

Travel Operations and Customer Services Consultant 30,000 + Great Benefits Hybrid - Central London Our client is a luxury niche tour operator who specialise in luxury villa holidays. Due to growth and expansion, they are now seeking a Travel Operations and Customer Services Consultant to join the team. This is a pivotal role handling all exceptional customer service queries, providing destination and operational support. Previous travel experience is required in a similar role providing after sales support, customer services and resolving complaints is essential. The role is offered on a hybrid basis working Monday to Friday, 9-5.30 with no weekends. Travel Operations and Customer Services Consultant Responsibilities: Manage all customer interactions post sales ensuring a smooth personalised experience Serving as the main point of contact for the client Resolving any issues that arise whilst customers are on tour, liaising with supplier''s and guides Conducting training for agent partners Onboarding new villa partners Travel Operations and Customer Services Consultant Experience Required Exceptional customer service skills gained within the travel industry in a similar role dealing with complaint handling Experience in dealing with complaints with empathy aiming for high satisfaction and client retention A high standard of verbal and written communication skills Ability to relate to experienced and discerning travellers Travel Operations and Customer Services Consultant ..... full job details .....