Travel Operations Administrator

Overview

We are making travel effortless. Join us. We’re rebuilding the infrastructure that underpins the travel industry to unravel travel and build tools that will make the future of travel effortless.We were part of Y Combinator S18 and backed by Benchmark, Blossom, Index Ventures and Kima Ventures. A fantastic set of investors that has helped build some of the world’s largest companies.What We''re Looking For In You

Experience in a back-office or an administrative role within the travel industryStrong knowledge of GDS systems (Travelport/Galileo and Sabre preferred)Strong knowledge of airline ticketing, fare rules, and ADM processesPrevious experience with BSP Link and ARC knowledgeExceptional attention to detail and a high degree of accuracyExcellent analytical and problem-solving skillsAdvanced spreadsheet (Google Sheets or Excel) skills including the ability to use formulas and functions (e.g., VLOOKUP, HLOOKUP, SUMIF, INDEX-MATCH, etc.) is a plusWhat You''ll Be Doing

Airline Debit Memo (ADM) Management: Receive, analyse, and process all incoming ADMs from various airlinesInvestigate the root cause of each ADM, liaising with agents, partnerships, suppliers, and airlines as needed to resolve discrepanciesChallenge or dispute invalid ADMs by preparing and submitting detailed documentation and evidence to the airlinesTrack the status of all ADMs and ensure timely resolution to minimise financial loss and ticketing disruptionMaintain accurate records of all ADM transactions and outcomesGeneral Administrative Support: Assist with other back-office functions as required to support the travel operations teamMaintain and update internal databases and documentationContribute to the continuous improvement of back-office processes and workflowsSeniority level

Not ApplicableEmployment type

Full-timeJob function

Management and ManufacturingIndustries Transportation, Logistics, Supply Chain and ..... full job details .....