Travel Claims Handler

Travel Claims Handler
Cardiff (Hybrid Working)

Yolk Recruitment are working with a growing insurance services provider in central Cardiff who are looking to expand their travel claims team. This is a full-time, permanent role with a hybrid working model (2-3 days in the office).

The business supports leading car and travel insurance brands, delivering services such as claims handling, underwriting, customer service, pricing, and more.

What you''ll be doing in the role:

• Deliver excellent customer service.

• Review and assess travel claims, including liability and compensation.

• Spot potential fraud and recovery opportunities.

• Support the Claims Team Leader with daily tasks.

• Manage your case load proactively.

• Negotiate fair settlements.

What experience you will bring:

• Experience in a travel insurance claims role (essential)
• Strong communication skills and a confident approach to coaching and feedback
• A team player who is organised, self-motivated and able to meet deadlines
• Good knowledge of regulatory and compliance frameworks within insurance
• A customer-focused mindset with the ability to handle sensitive claims professionally

What you will get in return:

• Salary starting from -24,500 (increased if you have experience)
• 33 days'' annual leave (25 days + bank holidays), rising with service
• Option to buy/sell up to 5 days'' holiday per year
• Annual salary reviews
• Hybrid working with a central Cardiff office
• Nest pension scheme
• Technology and wellbeing discounts
• Cycle to Work scheme
• Employee Assistance Programme
• Optional healthcare and dental plans