Travel Agency Manager

Are you a Travel Agency Manager or maybe looking to step into a management role? Our Hampshire based client is looking for a Retail Manager to join their team.This is a challenging position requiring quick thinking and a flexible approach, working in a small and friendly team environment. We place customer service before short term profit, and you will use and apply your in-depth knowledge of the travel industry and longhaul market to the full, to provide our customers with the very best holiday experience.The Job:Converting walk-in, web-driven, email and phone enquiries into bookingsSourcing, creating and booking travel itineraries.Managing and administering bookings through to holiday completionMaintaining customer contact from initial enquiry to holiday completion and beyondWorking closely with UK tour operators and our overseas partnersManaging a portfolio of regular group bookings (typically 5 - 20 people) to events worldwide.Representing the company at local shows and eventsDeveloping and implementing retail marketing strategies, including social media posting and website updatingControlling mountains of paperwork Skills Required: In-depth knowledge of the longhaul marketExtensive travel agency experienceDirect customer sales and relationship buildingCreating tailormade itinerariesOrganising group travelExtensive travel in Asia, South Africa, Australia, and New ZealandOther specialist interests (e.g. skiing, sport) with travel business potentialProven record of ..... full job details .....