Transport Operations Specialist

Transport Operations SpecialistSalford £35,000 per annum 35 hours per weekMpeople Recruitment are pleased to be partnering with a well-established client in Salford to recruit a Transport Operations Specialist.This role is ideal for someone with experience in transport or logistics who enjoys managing customer relationships and coordinating day-to-day transport operations within a fast-paced environment.Key Responsibilities:Act as a primary contact for designated client accountsManage bookings and customer requests, including quotations, tracking, and updatesWork closely with internal teams to ensure smooth and efficient service deliveryMonitor performance against service levels and key client KPIsKeep customers informed of any changes, delays, or updates to shipmentsHandle enquiries, issues, and escalations in a timely and professional mannerBuild and maintain strong working relationships with clients and colleaguesIdentify opportunities to enhance service delivery and support business growthAssist with onboarding new customers and ensuring a seamless setupSupport client meetings, site visits, and regular communication channelsSkills and Experience:Solid understanding of freight forwarding (road freight knowledge highly desirable)Strong communication and customer service skillsGood problem-solving ability and attention to detailAbility to prioritise workloads and manage time effectivelyCustomer-focused approach with strong relationship-building skillsComfortable working ..... full job details .....