Transport Clerk (Part Time 10am-2pm Monday - Friday)

We are recruiting for a part time trasport clerk working Monday - Friday 10am-2pm.-

Job Title: Service Delivery Support Coordinator

Key Responsibilities:

We are looking for a proactive and detail-oriented Service Delivery Support Coordinator to join our team and support the delivery of outstanding service our customers.-This role is vital in ensuring operational excellence through efficient monitoring, coordination, and administrative support.

Core Accountabilities:

• Support the Service Excellence team in delivering high standards of service-

• Provide administrative support across the Service Excellence function.

• Act as deputy for Service Delivery Coordinators when required.

Operational Support-

• Monitor all customer orders from receipt to dispatch via internal systems, ensuring daily tracking and visibility.

• Identify and manage potential service disruptions, highlighting risks and reporting missing stores to the Sales team.

Delivery Performance & Issue Resolution:

• Track and monitor all customer deliveries to ensure they are completed on time and in full (OTIF).

• Proactively resolve delivery issues in collaboration with customers, service providers, and internal stakeholders.

• Manage and resolve service-related queries in line with agreed SLAs.

• Identify recurring patterns and work with stakeholders to drive continuous service improvement.

• Reduce service tickets by addressing root causes and driving resolutions through appropriate channels.

Service Reporting & Communication:

• Provide daily and weekly performance summaries to the Customer Experience team, including progress against targets and relevant commentary.

• Ensure all delivery discrepancies affecting service levels are promptly investigated and resolved.

• Support weekly achievement of service level targets through consistent monitoring and intervention.