Transport Clerk

Job Specification – Transport Admin / Clerk

Location: Leicester
Salary: £28,000 per annum
Hours: Monday to Friday (standard office hours)

Workforce are recruiting a Transport Clerk / Administrator for a busy client based in Hinckley. This role is POD (Proof of Delivery) focused and is central to the smooth running of daily transport operations. You will join a friendly and supportive team, working in a structured environment with clear responsibilities.

Key Responsibilities – POD Management Focus:

• Manage PODs – retrieval, verification, and upload of all Proof of Deliveries into the system. Accuracy and timeliness are crucial, as this forms the backbone of operational reporting.

• Unbilled Reports – update weekly unbilled reports based on POD status.

• Progress Chase – follow up on all collections and deliveries, ensuring customers are informed of any issues.

• Sub Confirmation – produce weekly reports and liaise with subcontractors to confirm deliveries.

• Build Jobs – assist in raising jobs on Mandata or internal systems.

• Warehouse Checks – analyse warehouse checks to ensure collections are recorded and updated.

• Customer Trackers – maintain accurate trackers to monitor KPIs.

The successful candidate will play a pivotal role in ensuring POD accuracy and timely updates, which directly impacts customer satisfaction and business performance.

• Strong focus on accuracy and attention to detail

• Confident and professional communication skills

• Hardworking with a strong work ethic

• Previous customer service experience essential

• Proficient in Microsoft Excel and Office tools

• Able to work independently while managing multiple priorities

• Excellent telephone manner

This is a key role for a detail-oriented Transport Admin / Clerk with a passion for accurate POD management and delivering excellent service in a structured operational environment.