Transport Admin - Nights

Role Overview

We are seeking a highly organised and detail-oriented Transport Administrator (Nights) to join our busy transport team. This role plays a key part in ensuring the smooth day-to-day operation of our transport department, with responsibilities covering communication, compliance monitoring, documentation, reporting, and customer service.

The ideal candidate will have excellent communication skills, a proactive approach to problem-solving, and a strong understanding of transport and compliance processes.

• Respond promptly and professionally to incoming calls and emails.

• Resolve customer and driver queries effectively with clear communication.

• Maintain accurate records of communications for audit and traceability.

• Support the Transport Management Team with daily operations.

• Relay operational updates to drivers, depot staff, and stakeholders.

• Coordinate with Warehouse, Planning, and Customer Service to ensure timely deliveries.

• Collect and chase delivery notes, PODs, defect reports, and driver hours.

• Ensure all documentation meets legal retention requirements.

• Keep transport records updated in line with company and statutory regulations.

• Support Operator Licence compliance by monitoring vehicle, driver, and tachograph records.

• Track driver hours, rest breaks, and WTD compliance.

• Maintain records of driver licence checks, training, and medicals.

• Ensure servicing, MOTs, and defect reports are logged and tracked.

• Prepare documentation for internal and external audits.

• Produce operational statistics and compliance reports (delivery performance, fuel usage, infringements).

• Highlight risks, anomalies, or non-compliance to management.

• Undertake filing, scanning, and accurate data entry.

• Process and validate customer orders.

• Communicate customer instructions clearly to drivers and depot staff.

• Manage customer and supplier complaints through to resolution.

• Escalate repeat issues and suggest preventative actions.

• Process customer requests in a timely and controlled manner.

• Ensure all work is logged for accurate billing and audit purposes.

• Ensure all processes comply with Health & Safety, DVSA, and company policies.

• Maintain audit readiness with up-to-date documentation and systems.

• Strong organisational and administrative skills.

• Excellent communication and customer service abilities.

• Attention to detail and ability to work under pressure.

• Knowledge of transport compliance and legislation (advantageous).

• IT literate with experience in MS Office and transport systems.

• Ability to work independently during night shifts.

• Competitive salary of £31,925.

• 28 days holiday inclusive of bank holidays.

• Full training and support provided.

• Opportunity to play a key role in a busy and growing transport operation.

Interested! Please call Multistaff on (phone number removed) press option 2 and ask for Freddie.