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Permanent

Training Quality Manager

Birmingham
money-bag £47500/annum
Posted Yesterday

HYBRID, 3 DAYS IN OFFICE

Key Responsibilities

Quality Assurance:

  • Develop, implement, and maintain industry-leading quality assurance processes that meet regulatory and accreditation requirements.
  • Monitor, evaluate, and report on internal and external training quality through audits, observations, learner feedback, and performance metrics.
  • Manage content development and review cycles, ensuring all training materials meet or exceed internal and accreditation standards.
  • Ensure IQA processes and outputs exceed stakeholder requirements.
  • Lead the development and implementation of the SAR & QIP, ensuring timely communication and completion of actions to deliver effective learner outcomes.
  • Prepare for all compliance-related external inspections and audits, mitigating risk and maintaining DCS status.

Continuous Improvement:

  • Embed a culture of continuous improvement across all training delivery.
  • Analyse learner outcomes and data to identify improvement opportunities and implement targeted action plans.
  • Lead quality improvement initiatives, introducing new processes, tools, and best practices.
  • Gather insights from trainers, learners, and employers to drive enhancements.

Innovation in Training Delivery:

  • Drive innovation in training delivery, including digital tools, e-learning platforms, and blended learning approaches.
  • Stay informed on emerging trends and technologies to enhance delivery models.
  • Collaborate with product development teams to embed innovative practices into course design.
  • Encourage adoption of new pedagogical approaches to improve learner engagement and outcomes.

Leadership & Management:

  • Lead and mentor all IQAs and Assessors, promoting best practice and providing timely interventions.
  • Set and monitor targets and KPIs related to quality compliance, ensuring alignment with organisational goals and partner expectations.
  • Collaborate with cross-functional teams (product development, learner support, business development) to ensure cohesive training delivery.
  • Provide regular reports to senior management on quality performance, learner outcomes, and improvement initiatives.

Stakeholder Engagement:

  • Maintain strong relationships with awarding bodies, regulatory agencies, and external partners.
  • Represent the organisation at industry forums, conferences, and events, promoting

Benefits:

  • Bank holidays + 1 extra day off
  • Performance-related bonus
  • Private Health Insurance
  • Annual Leave Purchase Scheme

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