Training Coordinator

Training / Customer Care CoordinatorSalary: c£25,000+ per annum DOEFull time permanent role (hybrid working pattern)Based Southwest LondonWe are currently recruiting for a talented Training / Customer Care Coordinator to join the brilliant Training / Customer Care Team, on behalf one of our clients, a well-established education and training organisation based in Southwest LondonThe Customer Care Administrator must be well organised, proactive and self-motivated, developing positive relationships with internal and external parties, and take pride in always delivering quality service. The role requires a multi-tasking approach and an ability to juggle multiple responsibilities, and a high degree of accuracy is essential.Key Responsibilities:Customer Care Administration:• To provide an efficient, friendly and helpful response to all customer enquiries, ensuring issues are resolved and queries/requests responded to within agreed response times.• Scanning and filing of documents, processing customer information and adding/updating on to the database with absolute accuracy• To provide effective support of the print and despatch function to include printing and sending materials for individual orders, resource material orders, open course and in-company materials. Arranging couriers, post and franking and any other despatch related task as required.• To support and carry out other routine tasks undertaken by the customer service team including responding to email and telephone ..... full job details .....