https://jobs.co.uk/job/training-amp-quality-manager-cca-recruitment-group--05cd87e8-867d-4d73-bf84-917cb6330f83 RSS feed for Training & Quality Manager at CCA Recruitment Group. en-gb Thu, 13 Aug 2026 19:54:25 GMT https://jobs.co.uk/job/training-amp-quality-manager-cca-recruitment-group--05cd87e8-867d-4d73-bf84-917cb6330f83 https://jobs.co.uk/job/training-amp-quality-manager-cca-recruitment-group--05cd87e8-867d-4d73-bf84-917cb6330f83 Wed, 12 Aug 2026 23:00:00 GMT Location: Salisbury | Salary: £40000/annum | Type: Permanent | Training & Quality Assurance Manager Location: Wiltshire Salary: -40000 + benefits Contract Type: Full-time, Permanent About the Role We are looking for an experienced and passionate Training & Quality Assurance Manager to lead our learning, development and quality functions within our busy contact centre operation. Reporting to the Head of Operations, you will be responsible for designing and delivering engaging training programmes, managing quality assurance processes, and driving continuous improvement across customer interactions. You will play a critical role in ensuring our teams have the skills, knowledge and support needed to deliver exceptional customer experiences while meeting operational and regulatory standards. This is an exciting opportunity for a results-driven leader who is passionate about coaching, performance improvement and creating a culture of learning and excellence. Key Responsibilities of this Training & Quality Assurance Manager role Training & Development Design, develop and deliver onboarding and induction programmes for new starters. Create and implement ongoing training initiatives to support operational and business objectives. ... Permanent