Trainee Train Manager - Banbury

Job Role Trainee Train Manager Location Banbury Training Salary - £31,565 (Increases to £42,852.05 after completing training) Are you someone with a customer facing background and have safety awareness skills, great people confidence and a passion for customer service? If so, we d love to hear from you. At Chiltern Railways, our Train Managers are at the heart of the customer journey. This is more than just a job, it s a chance to be part of a team that keeps people moving safely while delivering a welcoming, reliable and friendly experience every day. What you ll be doing As a Train Manager, you ll take pride in creating a safe, smooth and positive journey for everyone on board. You ll: Be the friendly face of the train welcoming customers and helping them feel at ease from the moment they step on board Keep safety front of mind at all times for both customers and colleagues Make clear, confident announcements so customers always know what s going on Support customers during delays or disruption, keeping them informed and reassured Check train conditions and report or resolve any issues to keep everything running to a high standard Handle customer queries and step in professionally when dealing with anti-social behaviour Carry out revenue protection duties, including ticket checks and issuing fares where needed Follow railway rules and regulations, including taking part in investigations and reporting when required Work independently and take initiative, while ..... full job details .....