Trainee Service Desk Consultant

Job Title: Trainee Service Desk Consultant Location: Newcastle upon Tyne Salary: Up to £25k per year + bonus Job type: Full Time, 12 Months Fixed Term About the Role; As a Trainee Consultant within our TSG Academy, you will work within our Service Desk Team progressing through a structured training programme to become a technical expert. This position will run over a 12-month fixed term contract. Following the initial 12-month fixed term, and when successfully meeting all the relevant criteria, you will progress into a permanent Service Desk role with a salary increase to 28k + bonus. As part of the Service Desk Team you will resolve 2nd line technical issues such as network and server issues, azure, end user, and back up issues, both over the telephone and face to face on-site at customers premises. This is a long-term customer facing role, with a development plan incorporating on the job training, industry recognised certifications, self-study and being mentored by some of our most highly skilled team members. This position is based in our Team Valley office in Newcastle upon Tyne. Please note that if you require future sponsorship then we are unable to consider you for this role Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge ..... full job details .....