Trainee Service Desk analyst - Weekend Support 17482BR

Join to apply for the

Trainee Service Desk analyst - Weekend Support 17482BR

role at

Vrieservice2 days ago Be among the first 25 applicantsJoin to apply for the

Trainee Service Desk analyst - Weekend Support 17482BR

role at

VrieserviceGet AI-powered advice on this job and more exclusive features.Weekend IT Help Desk - As a member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate.

As a Support Analyst at LMUK you will work within our Best Practices to provide the LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey.

To provide Service Desk support to clients via telephone and chatLogging and updating support tickets within the Company''s Incident Management ApplicationResolving support calls in a quick and efficient manner whilst meeting SLA''sTo escalate calls where necessary to the Desktop Team and/or Infrastructure TeamTo complete company provided training to ensure you have what you need to fulfil your roleTo keep up to date with the latest technologies utilised by the CompanyTo demonstrate a genuine desire to continually improve your technical knowledge and ability

At LM We Operate a 4 Day Working Week This Means We Work 9.5 Hours a Day, Working The Following Fixed Shifts

Friday, Saturday, Sunday, Monday, - 12pm - 10pm UK - 1pm - 11pm UK

Exceptional verbal communication skillsExcellent people skills and the ability to build relationships with customersStrong problem solving abilities and the desire to create positive customer experiencesMS Office ProductsWindows 10iPhones

Manpower and our client, LM is committed to upholding principles of equal opportunity, fostering a work environment that is aligned with our core values of integrity, respect, and exceptional performance. We recognize the importance of leveraging the unique talents and experiences of all our employees to drive innovation, deliver superior solutions, and maximize value for our customers. Our focus is on identifying the most qualified candidate for each role, regardless of their background. If you are interested in a position, we invite you to share how your skills and perspectives could bolster our team and encourage you to apply, even if you feel your qualifications do not fully meet all the job criteria outlined in our advertisement. Furthermore, Manpower and LM is dedicated to ensuring our recruitment process is inclusive for all individuals. We are prepared to accommodate reasonable adjustments for applicants as needed.

LNKD1_UKTJSeniority level

Seniority level InternshipEmployment type

Employment type ContractJob function

Job function Information TechnologyIndustries IT System Training and SupportReferrals increase your chances of interviewing at Vrieservice by 2xGet notified about new Service Desk Analyst jobs in

Havant, England, United Kingdom .Southampton, England, United Kingdom 1 week agoPortsmouth, England, United Kingdom 2 weeks agoEastleigh, England, United Kingdom 6 days agoIT Support Analyst - Windows / SQL / Applications

Hampshire, England, United Kingdom 1 week agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of ..... full job details .....