Trainee Generalist Advice Caseworker

Trainee Generalist Advice Caseworker This is an exciting opportunity for an experienced Helpline Adviser, Support Adviser or Customer Service Adviser to be fast tracked through the full Citizens Advice Generalist Adviser training programme within 5 months. Position: Trainee Generalist Advice Caseworker Location: Southwark Salary: £33,831 per annum (increasing to NJC Scale 6 - £36,867 to £39,100 per annum - after 5 months) Hours: Full-Time (35 hours per week) Contract: Initial Fixed Term five months trainee period - then permanent position as Generalist Advice Caseworker Closing date: 9.00 am Friday 30 October 2026. Interviews will take place on Wednesday 3 November 2026 About the Role You will be working on a range of different projects and services providing direct advice to the public and undertaking casework on social welfare law issues. Once assessed as having satisfactorily completed the initial six months training you will be issued with a new job description as a Generalist Advice Caseworker on a starting salary of £36,867 per annum. Key responsibilities include: Provide high-quality advice, advocacy and representation to clients in line with quality standards. Manage client casework, including interviews, research, follow-ups, referrals and maintaining accurate, confidential case records. Deliver advice through face-to-face appointments, telephone, email, home visits and community outreach across Peckham, Walworth and surrounding areas. Keep up to date with ..... full job details .....