Trainee Energy Advisor

Location: Bristol Office Salary: £27,950 per annum (Band C), rising to £29,095 per annum after successful completion of a 5-month probationary period Job Type: Fixed Term (12 months, with possibility of extension), Full time (37.5 hours per week), part time considered (minimum 30 hours per week) The role: Working within our Household Energy Services (HES) team, the Trainee Energy Advisor role is for those who would like to learn the skills and gain experience of providing energy advice to households. You''ll be providing energy advice on our advice line and through a range of related projects, supporting low income and vulnerable households with billing queries, applications for grants and referrals to contractors for insulation and heating improvements. There may also be the opportunity to staff events and give advice to clients in person. As part of the role you''ll complete our HES Training Programme, including a City and Guilds qualification in Energy Awareness. Successful completion of your probationary period will lead to a change of role to Energy Advisor for the remainder of the contract. Specific responsibilities An applicant appointed to the role will be expected to: Work on the advice line and other telephone advice projects, making and receiving calls from people who may need help with energy-related issues. Record client details accurately and use your own knowledge to assess the help and support needed. Refer clients to other support organisations in their ..... full job details .....