Trainee Energy Advisor

Job Title: Trainee Energy AdvisorLocation: Bristol, BS1 3LHSalary: 25,750 per year per annumJob Type:Permanent, Full-timeClosing date: 5pm Wednesday 1 October 2025.The Role:The postholder will be expected to provide energy advice to householders by telephone and email. Delivering key information to help householders/clients to access appropriate support. Whilst maintaining accurate and detailed records of all interactions with clients.Specific responsibilities:An applicant appointed to the role will be expected to:To work on the advice line and/or other telephone advice projects making and receiving calls from people who may need help with energy related issues.To record client details and use own knowledge to assess help and support needed.To refer clients onto other support organisations in their area as appropriate.To identify energy improvements that can be made to clients'' properties and refer to installers who can fit them.To help vulnerable clients make applications for grants and switch energy tariffs where appropriate.To listen attentively to callers (some of whom may be in distress) and respond to their needs in an empathetic way.To be familiar with and adhere to advice line protocol, processes and procedures.To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.Essential attributes for this role include:Minimum Math/English GCSE or equivalent.Experience of ..... full job details .....