Trainee Customer Service Executive (Freight Forwarding

Trainee Customer Service Executive (Freight Forwarding) Lichfield WS14 Monday to Friday 9am - 5pm (1hour lunch break) £24,784 - £35,000 (depending on experience) We are seeking a motivated Trainee Customer Service Executive to join a busy freight forwarding team. This is an excellent opportunity for someone looking to start a career in Freight Forwarding. You will receive training and support while learning how to manage customer accounts, coordinate shipments, and ensure a high level of customer service.Key Responsibilities:Assist in managing customer enquiries via email and phone in a professional and timely manner Support the coordination of import and export shipments (Ocean, Road and Air) Liaise with carriers, suppliers, and internal departments to ensure smooth shipment movement Track and update shipment statuses, providing customers with accurate information Help prepare and process shipping documentation (e.g., invoices, packing lists, customs paperwork) Maintain accurate records in internal systems Assist in resolving customer issues or delays efficiently and professionally Learn and follow industry regulations, including customs and compliance requirements Training and Development:Full training will be provided on freight forwarding operations and systems Ongoing support from experienced team members Opportunities to develop into a fully qualified customer service or operations specialist Skills and Requirements:Strong communication skills (written and verbal) ..... full job details .....