https://jobs.co.uk/job/trainee-1st-line-support-engineer-faith-recruitment--18060eac-02e3-431c-8961-f01e883b01de RSS feed for Trainee 1st Line Support Engineer at Faith Recruitment. en-gb Thu, 27 Aug 2026 15:47:49 GMT https://jobs.co.uk/job/trainee-1st-line-support-engineer-faith-recruitment--18060eac-02e3-431c-8961-f01e883b01de https://jobs.co.uk/job/trainee-1st-line-support-engineer-faith-recruitment--18060eac-02e3-431c-8961-f01e883b01de Thu, 27 Aug 2026 11:52:33 GMT Location: Aldershot | Salary: 25000.00-25000.00 Annual | Type: Permanent | Trainee 1st Line Support EngineerLocation: Aldershot Salary: 25,000 per annum Start Date: 14th September 2026About the RoleAn exciting opportunity has arisen for a motivated and enthusiastic Trainee 1st Line Support Engineer to join a friendly and growing IT team based in Aldershot.This role is ideal for someone who has recently completed a CompTIA qualification, BTEC Level 3 in IT, or equivalent IT course and is looking to start their career within IT Support. Full training and ongoing development will be provided.If you enjoy technology, have strong customer service skills, and are keen to learn, we''d love to hear from you.Key ResponsibilitiesProvide first-line support to customers via phone, email, and remote support tools.Assist users with basic IT issues such as password resets, login problems, and application errors.Troubleshoot technical issues and escalate more complex cases to senior engineers when required.Support customers with remote access and connectivity issues.Accurately log support tickets and maintain customer records within the helpdesk system.Assist with the installation and configuration of new hardware and software.Attend customer sites alongside senior engin... Permanent