Train Presentation Service Delivery Coordinator

Train Presentation Service Delivery CoordinatorLocation: Derby (Locomotive House/Depot) Contract: Temporary to Permanent Initial 6-Month Contract Pay Rate: £18.06 per hourShape the Passenger Experience with EMR!The Role and About YouWe have an exciting opportunity for a Train Presentation Service Delivery Coordinator to join the Train Presentation team based in Derby. Working closely with the Head of Train Presentation and the Service Delivery Manager, you will provide essential administrative and operational support to ensure trains consistently meet Service Quality Regime (SQR) standards while helping to drive continuous improvement across the function. This position is 37 hours per week with Flexible working hours available from Monday Friday during the day. There is availability for an immediate start, but this will be subject to a successful Medical and Drug and Alcohol Screening.In this varied role, you will develop and maintain cleaning policies and procedures, monitor and report on Service Quality Regime (SQR) performance and Key Performance Indicators (KPIs), provide administrative support for training and competency management, and coordinate purchase orders, stock management and resource planning. You will also work closely with internal stakeholders and external suppliers to ensure effective communication, strong working relationships and the smooth delivery of Train Presentation activities. There will also be hands on responsibilities while supporting the ..... full job details .....