Traffic Planning Operator

Traffic Planning Operator-

An exciting Traffic Planning Operator role with a friendly, well-established transport business in Manchester.

This is a varied, hands-on role for someone with a background in transport who''s confident dealing with drivers, comfortable helping plan routes, and happy getting stuck into administration alongside the operational side of the business.

My client has built a genuinely friendly, close-knit office, and you''ll be a key part of keeping day-to-day operations running smoothly.

The role

You''ll be working closely with drivers and the wider team, monitoring on-time deliveries, keeping customers updated, and supporting with compliance and administration. Full training is given on their in-house systems, so what matters most is transport experience and a genuinely organised approach.

• Inputting customer jobs onto the TOPS system (full training given)
• Monitoring on-time deliveries and communicating any delays or issues to customers
• Notifying Port Agents and Shipping Lines of export and empty (M/T) loads due at port
• Ensuring loads are booked correctly with the ports
• Assisting with planning routes for drivers as and when needed
• Responding to customer requests for PODs and interchange documentation
• Investigating detention issues and reporting findings to the Depot Manager
• Checking fuel receipts against the FMS system and investigating discrepancies
• Supporting the Fleet Manager with fleet and compliance administration
• Downloading driver and vehicle tachograph data and uploading to Smart Analysis
• Completing driver attendance records and Working Time Directive (WTD) data
• Maintaining driver holiday records and processing driver timesheets
• Checking supplier invoices against purchase order numbers

What they''re looking for

• A background in transport, confident dealing with drivers and helping plan routes
• Excellent organisational and administrative skills with strong attention to detail
• Good communication and customer service skills
• Able to prioritise workload and meet deadlines
• Strong problem-solving and decision-making ability
• A team player with a proactive, ownership-taking approach
• Professional, polite, and comfortable building relationships with colleagues and customers
• Flexible on hours when the role demands it

On offer

• -30,000 - -35,000 depending on experience and background
• Monday to Friday, 8am - 5pm (some flexibility required due to the nature of the role)

If this sounds like your kind of role, I''d love to hear from you.