Traffic Operations Manager

Traffic Operations Manager N.Ireland Logistics 60kOverviewResponsible for overseeing day-to-day transport operations, ensuring efficient planning, high service standards, and effective team performance across a busy logistics desk. Acts as the key escalation point for operational issues and drives continuous improvement across processes and people.Key ResponsibilitiesManage daily desk operations, ensuring adequate staffing and smooth workflowLead, train, and develop planners and coordinators, including performance reviews and onboardingAct as first point of escalation for driver and customer issues, resolving promptly or escalating where requiredMonitor service delivery, ensuring all contracts meet performance and quality standardsOversee compliance with transport procedures, documentation, and legal requirementsCoordinate with fleet teams to ensure timely servicing, maintenance, and vehicle availabilityTrack driver performance, attendance, and holidaysProduce operational reports and highlight risks or improvement opportunitiesDrive a "fix it now" approach to problem solving and continuous improvementSupport wider operations and contribute to business improvement initiativesRequirementsExperience in a transport planning or traffic management role within logisticsStrong knowledge of UK and Ireland geography and transport regulationsConfident communicator across all levelsHigh level of IT literacy (digital-first operation)Organised, detail-oriented, and able to work to tight ..... full job details .....