Trading Standards Officer

Trading Standards Officer

Location: 2 Alice Square, Birkenhead, CH412YA
Start Date: ASAP
Contract Duration: 2+ Months
Working Hours: Mon – Fri, 09:00 – 17:00, 37 Hours per week
Pay rate: £ 32.10 per hour
Job Ref: OR12530
 
Responsibilities

• Carry out criminal compliance enforcement activities across regulatory service functions.
• Conduct inspections, surveys, and investigations into complex breaches of trading standards legislation.
• Identify legal contraventions and execute appropriate enforcement activity based on assessed risk.
• Undertake and supervise complex projects with various stakeholders to ensure business compliance with trading standards legislation.
• Prepare reports, conduct interviews, and provide evidence in court when necessary.
• Enforce relevant legislation using a range of enforcement powers, from informal education to formal legal proceedings.
• Participate in project teams for local and national health promotion initiatives.
• Monitor performance and quality standards to ensure compliance with policies and procedures.
• Research and develop policies and procedures to help achieve trading standards objectives.
• Maintain up-to-date knowledge of government initiatives, legislation changes, and good practices.
• Collaborate with other council departments and external bodies to address issues requiring intervention.
• Ensure accurate management reports and statistics are produced and verified.
• Supervise, train, and mentor less experienced colleagues, providing specialist advice and guidance.
• Respond to complaints and inquiries from various stakeholders, including Councillors and MPs.
• Provide presentations and training to council staff and external agencies.
• Negotiate with business owners and handle situations with personal and political pressure.
• Contribute to the establishment of fees and costs for trading standards operations.
• Assist in interpreting and implementing new legislation and government guidance.
• Contribute to broader service strategy and ensure effective translation into service plans.
• Identify ways to improve service operations, performance, and efficiency.
• Ensure security and maintenance of equipment, evidence, information, and data management.
• Develop and maintain a lead officer role in specific aspects of trading standards work.
• Represent the service at meetings and participate in regional initiatives and projects.
• Provide guidance and support to colleagues dealing with complex cases.
• Attend case conferences, council meetings, and court representing the council.

Person Specification

• Professional CTSI Trading Standards qualification or equivalent, plus a university degree.
• Excellent written and verbal communication skills with the ability to influence behavior.
• Knowledge of current and proposed trading standards legislation and statutory guidance.
• Ability to work with minimal supervision and high accuracy.
• Knowledge of enforcement procedures and PACE.
• Ability to prepare reports, conduct interviews, and collate case files for legal services.
• Effective time management skills.
• Awareness and understanding of equality issues.
• Computer literacy.
• Ability to communicate effectively at all levels.
• Willingness to work out of office hours to meet service needs.
• Experience in working in a large urban authority or private sector organization.
• Experience in a trading standards service and investigating consumer complaints.
• Experience in providing business advice to the public and commercial undertakings.

 
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