trade Counter Sales

TRADE COUNTER SALES ADVISOR | Salary DOE | Wakefield

Monday – Friday | 08:00 – 16:00

KPI Recruiting are working with a well-established organisation in Wakefield to recruit a confident and customer-focused Trade Counter Sales Advisor. This is a fantastic opportunity for someone with sales and customer service experience to join a busy trade environment, supporting customers at the counter while also handling online sales and enquiries.

Ideally, you will have a background in heating, plumbing, or a related trade, although this is not essential. Full product knowledge can be developed for the right candidate.

Key Responsibilities

• Serve customers at the trade counter in a friendly and professional manner.
• Process sales and provide customers with accurate product information and advice.
• Handle online sales, orders and customer enquiries.
• Respond to telephone, email and in-person enquiries.
• Build strong relationships with new and existing customers.
• Identify customer requirements and recommend suitable products.
• Prepare and process customer orders accurately.
• Provide quotations and follow up on sales opportunities.
• Liaise with suppliers regarding product availability, pricing and lead times.
• Assist with stock checks and ensure the trade counter is kept organised.
• Process payments and maintain accurate sales records.
• Deal with customer queries and resolve any issues promptly.
• Work closely with the warehouse and wider sales team to ensure orders are fulfilled efficiently.
• Maintain up-to-date product knowledge and keep informed of new products and promotions.
• Support the smooth day-to-day running of the trade counter.

Skills & Experience

• Previous experience in a trade counter, sales or customer service role.
• Heating, plumbing or building supplies experience would be advantageous but is not essential.
• Confident dealing with customers face-to-face, over the phone and online.
• Strong communication and interpersonal skills.
• Good computer skills and confidence using online sales systems.
• Excellent attention to detail when processing orders and sales.
• Strong organisational and multitasking skills.
• Commercially aware with the ability to identify sales opportunities.
• Customer-focused with a professional and helpful approach.
• Ability to work effectively as part of a team.
• Positive, proactive attitude with a willingness to learn.

 APPLY NOW! Or contact the Commercial Team on (phone number removed) or email (url removed).
 Please note that due to the high volume of applications we receive, only those candidates successfully shortlisted for the role will be contacted.
 INDCOM