TPA Liability Team Manager

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TPA Liability Team Manager

role at

Crawford and Company .

Job Description: Crawford TPA is our highly successful Third Party Administration offering, handling claims for corporate companies and Insurers. We’re looking for our next team leader to support and manage our rapidly expanding team of claims handlers.

Responsibilities

Your team will be handling a wide variety of liability claims, so you’ll need to have insight into all manner of claims, from trips and slips to tenancy complaints, subsidence and complex injury cases.

Your skills and experience as a team leader will help support and guide your team in providing swift settlement within expected service level agreements wherever possible, whilst also ensuring each claim has been fully investigated with a full audit of claims specific information.

You’ll also be guiding and training your teams on policy cover information, such as liability and excess cover, also ensuring the team relay this information to the policy holder in a professional and courteous manner.

Due to the nature of our work, any offer is subject to a satisfactory DBS check.

Qualifications

An experienced team leader from a Claims background, although those with experience in the insurance industry are very welcome to apply

Evidence of mentoring and developing teams to a high performance standard

Knowledge of the principals of insurance and claims process

Exceptional customer service ethics – ensuring clients and policy holders receive a first class service from your team

The ability to deal with challenges and setbacks, resolving any issues in a calm and methodical manner

Strong organisational skills, coupled with attention to detail

Flexibility in your approach to changing priorities

Seniority

Mid-Senior level

Employment type

Full-time

Job function

Finance and Sales

Industries

Insurance

Due to the nature of our work, any offer is subject to a satisfactory DBS ..... full job details .....