Time Critical Operations Coordinator

Time Critical Operations Coordinator Location: London, Heathrow Monday - Friday 12:00 - 20:30Up to 40,000 (DOE) The Opportunity A leading global logistics provider is seeking an experienced Time Critical Operations Coordinator to join their specialist operations team. This is a fast-paced, high-impact role focused on managing urgent and time-sensitive shipments across air and ocean freight. You''ll play a key role in ensuring shipments move efficiently from collection through to final delivery, while maintaining exceptional service levels for high-value clients. Key Responsibilities Manage end-to-end coordination of time-critical international shipments (air and ocean import/export)Liaise with clients, overseas agents, and customs to ensure smooth and urgent cargo movementProvide accurate quotations, routing, and rate solutionsPrepare and process all required shipping and customs documentationTrack and trace shipments, proactively resolving delays or issuesEnsure accurate job costing, billing, and data entry within internal systemsCommunicate shipment updates and solutions clearly to customersWork closely with global offices to deliver seamless service executionEnsure KPI performance across service, cost accuracy, and delivery timelinesMaintain full compliance with industry regulations and company standards What We''re Looking For Experience in freight forwarding (air and/or ocean), ideally within a time-critical environmentStrong knowledge of import/export procedures and ..... full job details .....