Time critical courier manager

We are currently recruiting for an experienced Express and Courier Manager to join a fast-paced logistics operation, taking responsibility for the day-to-day management of Express and Courier customer service operations. This is a hands on management position where you will lead and develop two busy teams of up to 20 people, while working closely with customers and internal departments to ensure a high level of operational and customer service delivery. As Express and Courier Manager, your responsibilities will include: Managing the day-to-day customer service delivery for the Express and Courier client base. Leading, developing and resource planning across two fast-paced teams of up to 20 people. Managing and resolving customer complaints, negative feedback and operational issues. Overseeing gross profit analysis, sales invoicing and job costing accuracy. Identifying and following up business development opportunities with existing and prospective customers. Supporting operational development and identifying opportunities for cost savings and process improvements. Reviewing processes regularly and implementing improvements to operational efficiency. Keeping up to date with Express, Time Critical and Courier market trends, products and industry developments. Building and maintaining strong internal and external customer relationships. Ensuring client requirements and internal processes are accurately documented through SOPs. Managing the implementation and onboarding of ..... full job details .....