https://jobs.co.uk/job/tier-1-service-desk-analyst-deerfoot-recruitment-solutions-ltd--ab7873b3-0451-449f-91fa-2cc4591b5eaf RSS feed for Tier 1 Service Desk Analyst at Deerfoot Recruitment Solutions Ltd. en-gb Tue, 02 Jun 2026 06:42:32 GMT https://jobs.co.uk/job/tier-1-service-desk-analyst-deerfoot-recruitment-solutions-ltd--ab7873b3-0451-449f-91fa-2cc4591b5eaf https://jobs.co.uk/job/tier-1-service-desk-analyst-deerfoot-recruitment-solutions-ltd--ab7873b3-0451-449f-91fa-2cc4591b5eaf Mon, 01 Jun 2026 11:51:54 GMT Location: Nottingham | Salary: 21000.00-21000.00 Annual | Type: Permanent | Service Desk Analyst Nottingham £21,000 - £24,000 + benefits Prefer office-based, some hybrid flex.This is a fantastic opportunity to join a growing team as a Tier 1 Service Desk Analyst, providing first-line support and playing a key part in keeping users and systems running smoothly.You''ll be the first point of contact for support queries, so if you enjoy solving problems, communicating clearly and helping people, this could be the ideal next step in your IT career.What you''ll be doingAnswer inbound support calls and respond to support emails in a professional, friendly manner.Log, update and escalate support tickets accurately, gathering the right information to help drive resolution.Provide basic first-line technical support for customers and assist with the day-to-day support and maintenance of customer and internal IT systems.Monitor issues proactively and escalate where needed to ensure a high standard of service.What you''ll needExcellent written and verbal communication skills, with the confidence to build rapport with customers.Strong troubleshooting and problem-solving ability, plus the ability to manage and prioritise your own workload.A methodical approach, with the ... Permanent