Tier 1 IT Support Specialist

1st LINE IT SUPPORT SPECIALISTSANDIACRE, NG10 5AN (ONSITE)COMPETITIVE SALARY Are you passionate about technology and providing exceptional support? We''re looking for a proactive and customer-focused 1st Line IT Support Specialist to join our globally dispersed IT Service Desk team. THE ROLE: As a 1st Line IT Support Specialist, you will be required to:Be the first point of contact for IT support, assisting end users across our global networkTroubleshoot and resolve common technical issues in real time - from software functionality and operating systems to network connectivity and browser problemsManage incident resolution and escalate complex issues to Tier 2 support when neededHandle imaging and deployment of computers, ensuring smooth setup and configurationMaintain accurate stock records and support inventory managementDocument fixes and contribute to our IT Knowledge BaseCollaborate closely with our global IT teams in the US, Italy, and AustraliaLiaise with third-party vendors as requiredTravel domestically when necessaryUphold Progress Rail''s standards, policies, and procedures Tech You''ll Work With: Windows 11, Azure Virtual Desktop (AVD), Active Directory / Entra ID, SCCM, Microsoft 365. THE CANDIDATE: The ideal 1st Line IT Support Specialist:Proven experience in a similar IT support roleStrong communication skills, especially over the phone, with the ability to explain technical issues clearly and confidentlyExcellent organisational and time management abilities, ..... full job details .....