Third Line Support Engineer

We''re looking for a Third Line Support Engineer to support and maintain mission-critical systems across cloud, on-premise, and front-end environments. This is a hands-on role focused on resolving complex issues, maintaining system performance, and contributing to continuous improvement within a 24/7 service environment.You will be an experienced third line engineer who thrives on solving complex technical problems. You take ownership of escalations, work confidently across multiple platforms, and communicate effectively with both technical and non-technical stakeholders.Key Requirements3-5 years'' experience in a third-line IT support roleStrong programming knowledge (JavaScript, Python, React, Node)Good working knowledge of Linux and AWSExperience with AWS Lambda and/or Bash scriptingFamiliarity with API management toolsStrong understanding of ITIL frameworksProven troubleshooting and problem-solving skillsExcellent communication and customer service skillsAbility to work independently and manage multiple prioritiesFull UK driving licenceDesirable:Experience with Technology Enabled Care Services (TECS) or SmartTEC systemsAWS and/or relevant technical certifications (e.g. ITIL, CompTIA, CCNP)Hands-on use of Wireshark, SIP traces, or packet analysis toolsUnderstanding of VoIP/SIP, TCP/IP, DNS, DHCP, VLANs, and firewall configurationsExperience with telecare platforms, IoT systems, or digital alarm receiversBackground in customer-facing technical rolesPassion for innovation, ..... full job details .....