Test Technician

Job Title: Warranty Test Technician
Location: Birmingham
Department: Engineering
Reporting to: Head of Engineering

An opportunity has arisen for a Warranty Test Technician to join a dedicated engineering team, focusing on the detailed analysis and testing of customer warranty returns. This role is ideal for someone with a hands-on approach and strong analytical skills, looking to contribute to product quality improvements and warranty cost reduction initiatives.

Key Responsibilities:

• Inspect and diagnose returned units against OEM specifications to identify faults.
• Report analysis data in customer-specific formats within agreed timeframes.
• Conduct root cause analysis and recommend corrective and preventative actions.
• Provide technical support across internal departments to enhance product quality.
• Communicate fault and liability findings to management for corrective action planning.
• Ensure lessons learned are captured and applied to future projects.
• Participate in cross-departmental meetings to improve build quality and reduce warranty claims.
• Manage product flow through the warranty department efficiently.
• Maintain calibration systems and ensure equipment is correctly calibrated.
• Support special projects and contribute to continuous improvement activities.
• Prepare simple reports and present findings to management.

Requirements:

• Understanding of fuel systems, hydraulic, and electromechanical systems (preferred).
• Experience using machinery and hand tools for diagnostics and measurement.
• Ability to interpret data and perform root cause analysis.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Excel and Word.
• Team-oriented with problem-solving and analytical capabilities.
• Ability to work independently and present data effectively.
• Relevant qualifications such as GCSEs (A-C), IVQ Technician Certificate, BTEC First Certificate, or NVQ Level 2.

This is a great opportunity for someone looking to make a tangible impact on product quality and customer satisfaction in a dynamic engineering environment.