Tenant/Resident Liaison Officer

Tenant Liaison Officer
Location: Nottingham
Start Date: ASAP
Duration: Ongoing
Rate: -24.25 per hour (8-hour day)

Tenant Liaison Officer - Social Housing Refurbishments - Nottingham

My client is a well-established contractor delivering refurbishment works across social housing properties.

They are looking to appoint an experienced Tenant Liaison Officer to support residents throughout ongoing refurbishment works in Nottingham.

You will act as the key point of contact between residents, the site team, and the client, ensuring tenants are kept informed and supported throughout the works while helping the project run smoothly.

The Role:

• Acting as the main point of contact for residents during refurbishment works

• Liaising with tenants to arrange access, appointments, and surveys

• Keeping residents informed about schedules, progress, and any changes to works

• Supporting vulnerable residents and resolving concerns professionally

• Working closely with Site Managers, subcontractors, and the client team

• Managing complaints and ensuring issues are resolved quickly

• Maintaining accurate records of tenant communications and site visits

• Supporting the site team to ensure works are delivered with minimal disruption

Key Requirements:

• Previous experience as a Tenant Liaison Officer or Resident Liaison Officer within social housing projects

• Strong communication and interpersonal skills

• Experience working in occupied properties

• Good organisational skills and record keeping

• Ability to build positive relationships with residents and site teams