Tenant Liaison Officer

Tenant Liaison OfficerLocation: Northamptonshire (NN10)Start Date: ASAPDuration: Ongoing (potential to go permanent)Rate: 24.25 per hourTenant Liaison Officer - Social Housing Refurbishment Works - NorthamptonshireI''m working with a large maintenance contractor who are looking to appoint an experienced Tenant Liaison Officer to support social housing refurbishment projects across Northamptonshire (NN12).Working alongside the Site Manager, you will play a key role in ensuring tenants are kept fully informed and supported throughout the works, helping to minimise disruption and maintain strong resident satisfaction.The Role:Acting as the main point of contact for tenants throughout the refurbishment worksLiaising with residents to arrange property access, appointments, and surveysKeeping tenants updated on programme dates, progress, and any changes to scheduled worksManaging tenant queries, concerns, and complaints in a professional and timely mannerSupporting vulnerable residents and escalating any welfare concerns where necessaryWorking closely with the Site Manager, subcontractors, and client representatives to coordinate worksCarrying out resident visits and maintaining regular communication throughout the projectMaintaining accurate records of all tenant interactions, appointments, and feedbackHelping ensure works run smoothly with minimal disruption to occupied propertiesKey Requirements:Previous experience as a Tenant Liaison Officer or Resident Liaison Officer within ..... full job details .....